Last Updated: March 2025

1. Introduction
These terms and conditions (“T&Cs”) govern the sale of products and services by Squirrel Forensics Ltd to customers. By using our website www.sqfr.uk (“the Site”) and purchasing our products, you agree to abide by these T&Cs. If you do not agree to these terms, you should not use our Site or services.
2. Information about us
Squirrel Forensics Ltd is a company registered in England and Wales with the registered office at: 3rd Floor, 86-90 Paul Street, London EC2A 4NE
3. Your status
By placing an order through our Site, you confirm that:
• You are legally capable of entering into binding contracts.
• You are at least 18 years old.
4. Contract formation
• Your order constitutes an offer to purchase a product. Once we confirm your order via email (“Acceptance Confirmation”), a binding contract (“Contract”) is formed.
• The Contract applies only to products specified in the Acceptance Confirmation.
• Any product descriptions, images, or advertising on our Site are provided for guidance only and do not form part of the Contract.
5. Consumer rights
• You have the right to cancel a Contract within 14 days of receiving the product.
• If you cancel, you must return the product in its original condition at your own cost.
• Certain products, such as unsealed software, are non-refundable unless defective.
6. Availability and delivery
• Orders will be fulfilled based on availability and shipped within the timeframe stated in the Acceptance Confirmation, usually within 30 days.
• Delivery is made to the address specified at checkout. Address changes after dispatch may incur an administrative fee.
• Full payment is required before dispatch.
7. Risk and title
• The risk of loss or damage to the products passes to you upon delivery.
• Ownership of the products transfers to you only after full payment is received.
8. Pricing and payment
• Prices are as listed on our Site and include VAT but exclude delivery costs.
• We reserve the right to correct pricing errors.
• Payment is accepted via credit/debit cards and PayPal.
9. Returns and refunds policy
• Faulty or damaged goods: Defective products can be returned within the warranty period for a repair, replacement, or refund.
• Change of mind: You can return products within 14 days, provided they are unused and in their original packaging.
• Non-returnable items:
   – Software with broken security seals and consumables (unless faulty) cannot be returned.
   – Customised or non-standard configurations of products built to customer specifications.
   – Volume license software purchases.
   – Products not purchased directly from Squirrel Forensics Ltd.
• Refunds will be processed within 14 days of receiving the returned product.
• Customers must request a Return Materials Authorisation (RMA) before sending returns.
10. Warranty and repairs
• Products are covered by a 3-month return-to-base warranty, unless otherwise specified.
• Warranty does not cover fair wear and tear, accidental damage, misuse, or unauthorised repairs.
11. Limitation of liability
• Our liability is limited to the purchase price of the product.
• We are not liable for indirect or consequential losses, including lost business, profits, or data.
• We do not exclude liability for fraud, death, or personal injury caused by our negligence.
12. Export compliance
• Our products may be subject to export controls under applicable laws. You agree to comply with all relevant export and re-export control laws and regulations.
• We do not guarantee that our products can legally be exported, re-exported, or imported into any specific jurisdiction.
13. Use restrictions
• Our products are not intended for use in high-risk applications, such as life support systems, where failure could result in significant harm or damage.
14. Intellectual property rights
• All intellectual property rights related to our products remain with Squirrel Forensics Ltd.
• Unauthorised reproduction, modification, or resale of our products is prohibited.
15. Data protection and privacy
• Your personal data is handled in accordance with our Privacy Policy.
• We use Secure Socket Layer (SSL) encryption for secure transactions.
16. Security and fraud prevention
• We conduct fraud checks and may require additional verification for high-value orders.
• We reserve the right to refuse orders if we suspect fraud or unauthorised transactions.
17. Dispute resolution
• Any disputes arising from these T&Cs will be resolved through arbitration, unless an alternative resolution method is required by law.
• Arbitration proceedings will take place in England and Wales.
18. Import duties and taxes
• If ordering from outside the UK, you are responsible for any import duties or taxes.
• You must comply with all applicable laws in your country.
19. Force majeure
• We are not liable for delays or failure to fulfil obligations due to circumstances beyond our control, including but not limited to:
   – Industrial action
   – Natural disasters
   – Government regulations
   – IT system failures
20. Assignment
• Customers may not assign their rights or obligations under these T&Cs without our prior written consent.
• We reserve the right to transfer our rights and obligations under these T&Cs to a third party.
21. Technical support and software updates
• We may provide technical support, but we do not guarantee that all issues can be resolved.
• Software updates or patches may be made available periodically, but compatibility with third-party applications is not guaranteed.
22. Third-party products and services
• Some of our products may include third-party components, software, or services. We are not responsible for any faults, security risks, or defects associated with third-party products.
• Our website may contain links to third-party websites. We are not responsible for the content, policies, or security of those external sites.
23. Indemnification clause
• You agree to indemnify and hold Squirrel Forensics Ltd harmless from any claims, damages, liabilities, and expenses (including legal fees) arising from your misuse of our products or services.
24. Product compatibility and intended use
• We do not guarantee that our products will be compatible with all hardware or software systems.
• Customers are responsible for ensuring that the product meets their requirements before purchase.
25. End-of-life (EOL) and product discontinuation
• We reserve the right to discontinue any product at any time without prior notice.
• Support for discontinued products may be limited or unavailable.
26. Governing law and jurisdiction
• These T&Cs are governed by English law.
• Disputes will be resolved through arbitration or the courts of England and Wales.
27. Changes to terms and conditions
• We reserve the right to amend these T&Cs at any time.
• The latest version of these T&Cs will apply to all purchases.
For any questions, please email us at info@sqfr.uk.